Refund and Returns Policy

Changed your mind? 14 days

• You can return a perfume within 14 days of delivery if it is unopened, with its seal and cellophane intact, in its original box.
• For hygiene reasons, perfumes that have been opened or sprayed cannot be returned for a change of mind.
• Start a return from the order page in your account, or email [support@yourdomain.ae]. We arrange collection free of charge within the UAE.
• Referral reward orders and orders that have become final under the referral offer cannot be returned for a change of mind (see "Referral offer" below).

Faulty, damaged, wrong or missing items

If a product arrives damaged, is faulty (for example the spray does not work), is not what you ordered, or never arrives, tell us as soon as you can — ideally within 48 hours for visible transit damage, with a photo. We will replace it or refund you in full, including any delivery charge, and collect the item free of charge. This applies to every order, including referral reward orders and orders that are final under the referral offer.

Cancelling before dispatch

You can cancel an order at no cost until it has been dispatched. Contact us as soon as possible; we refund the full amount.

How and when you are refunded

Refunds go back to the card you paid with. We issue them within 14 days of receiving a return (or on confirming a fault or cancellation). Your bank may take a further 5–10 working days to show the refund.

We refund the full price you paid for the returned items. If you return one perfume from a pair bought at AED 299, the refund is AED 149.50 — half the pair price — so that the remaining perfume is not re-priced.

Referral offer

• A referred order only counts towards someone’s reward after its 14-day return period has ended without a return. Returning it within that period is always possible (if unopened) and simply means it does not count.
• Once a referral reward has been issued, the referred orders that earned it and the referrer’s own order become final: they cannot be returned for a change of mind. Rights for faulty, damaged or incorrect products are not affected.
• If a referred order is refunded (for example because it was faulty) after a reward was issued, the reward is reversed as explained in our Referral Promotion Terms.
• If you choose a refund as your referral reward, that refund replaces any return of your own order.

Contact

[support@yourdomain.ae] · [+971 XX XXX XXXX] · Sunday–Thursday, 10:00–18:00 (UAE time)