Terms of Service

Who we are

The website is operated by [LEGAL ENTITY NAME — e.g. MERSY Perfumes Trading L.L.C.], holder of trade licence [TRADE LICENCE NUMBER] issued by [ISSUING AUTHORITY — e.g. Department of Economy and Tourism, Dubai], registered at [BUILDING / OFFICE NUMBER], [STREET, AREA], [CITY], United Arab Emirates ("MERSY", "we", "us"). Our VAT registration number is [VAT TRN — 15 digits].

You can reach us at [support@yourdomain.ae] or [+971 XX XXX XXXX] (Sunday–Thursday, 10:00–18:00 (UAE time)).

Who can buy

You must be at least 18 years old to create an account or place an order. We deliver only to addresses in the United Arab Emirates.

You are responsible for keeping your password and any two-step verification codes safe and for activity on your account. Tell us straight away if you think someone else has accessed it.

Orders and how the contract is formed

When you pay, you make an offer to buy the products in your order. The contract is formed when we email you an order confirmation. We may decline or cancel an order before dispatch — for example if a product is out of stock, the price shown was obviously wrong, or we reasonably suspect fraud — and if we do, we refund you in full.

While the site is in test mode, no real payment is taken and no order is fulfilled. Test mode is clearly shown on every page.

Prices, VAT and delivery charges

Prices are in UAE dirhams (AED) and include VAT at 5%. A single perfume is AED 199. Any two perfumes are AED 299; this bundle price is applied automatically to every pair in your bag.

Any delivery charge is shown in your bag and at checkout before you pay. There are no other fees. The total you see before paying is the total you pay.

Payment

Payments are processed by our payment provider on their secure page. We never see or store your full card number. An order is only treated as paid once the payment provider confirms it to us.

Delivery

We aim to deliver within 2–4 working days of dispatch anywhere in the UAE. Delivery dates are estimates. Ownership and risk pass to you on delivery.

If an order does not arrive, contact us and we will trace it, re-send it, or refund you.

Returns and refunds

Our Refund and Returns Policy explains how to return a product and how refunds work, including how returns interact with the referral offer. It forms part of these terms.

Product information

Product images on this site are illustrative. The colour of the liquid, the bottle and packaging may differ slightly from what you see on screen.

Scent descriptions are our subjective descriptions of each fragrance. Our perfumes contain fragrance ingredients, including allergens that are listed on the box. They are for external use only. Stop using a product and seek medical advice if irritation occurs.

Referral Promotion Terms

These rules apply to the MERSY referral offer ("the offer"). They are part of these terms. [PROMOTION PERMIT — if a promotion permit is required by the economic department of the emirate where MERSY is licensed, insert the permit number and issuing authority here.]

1. What the offer is

If you buy from us and then two different people each complete a qualifying first order using your referral code, you can choose one reward: a refund of the amount you paid for your own qualifying order (up to AED 299), or one perfume free of charge.

2. Who can take part

• You must be 18 or older, have a MERSY account, and have verified a UAE mobile number in your account.
• Your referral code is your verified mobile number. It becomes usable once you have a paid order that has not been cancelled or refunded.
• Employees of MERSY and their households may not earn rewards.

3. What counts as a qualifying referral

• The referred person enters your mobile number in the "Referred by a friend?" field at checkout on their first ever MERSY order and confirms they have read how referrals work.
• The referred person must be a different individual from you and from any other person referred to you. Referrals that share your (or each other’s) phone number, email address, payment card, or delivery address do not count. We also look at other signals, such as device and network, and may review referrals that look connected.
• Each qualifying order counts once, whether it is a single perfume (AED 199) or a pair (AED 299). One person can only ever be counted once, for one referrer.
• A referral only qualifies after the referred order has been paid, delivered, and its 14-day return period has ended without a return, refund, cancellation or payment dispute.

4. Earning and choosing your reward

• Your reward becomes available when two qualifying referrals are linked to one of your paid orders, and your own order has also been delivered and its return period has ended without a refund.
• You choose either (a) a refund of what you paid for that order, up to AED 299, returned to the original payment method, or (b) one perfume of your choice, subject to availability, delivered free within the UAE.
• Each of your paid orders can earn one reward. Additional qualifying referrals are carried over to your next paid order, if you have one.
• Rewards are reviewed before they are issued. The refund option is not paid in cash or to a different card, and a free perfume cannot be exchanged for money.

5. Limits

To keep the offer fair, no person may receive more than 5 rewards, no delivery address more than 3 rewards, and no payment card more than 3 rewards in any 12-month period. We may adjust these limits for the future; changes never reduce rewards you have already earned.

6. When orders become final

Once a reward has been issued, the referred orders that earned it — and your own order that the reward relates to — become final. They can no longer be returned for a change of mind. This does not affect anyone’s rights for products that are faulty, damaged or not as described. Referred customers are told about this and must acknowledge it before they pay.

7. Reversals ("clawback")

• If a referred order is refunded, cancelled or disputed before your reward is issued, that referral stops counting.
• If this happens after your reward has been issued (for example, a faulty product is refunded or a payment is charged back), the reward is reversed. If the reward was a free perfume that has not yet shipped, we cancel it. Otherwise, the value of the reward is recorded as owed, rewards on your account are paused until it is resolved, and we may deduct it from future rewards or credits. [LAWYER TO CONFIRM: whether MERSY may also request repayment of the reward value.]

8. Fair use and fraud

You must not refer yourself, create or use multiple accounts, use other people’s details without permission, buy and return to manipulate the offer, or send unsolicited messages (spam) or paid advertising using the MERSY name. If we reasonably believe the offer has been misused, we may refuse or reverse referrals and rewards, pause participation, and close accounts. Some checks are automated; you can ask for any decision to be reviewed by a person by writing to [support@yourdomain.ae].

9. A single-level reward

The offer is a simple customer referral reward. There is no fee to join, no requirement to buy anything beyond your own normal order, and no reward for referrals made by the people you refer. It is not employment, agency or a business opportunity.

10. Changes to the offer

We may change, pause or end the offer at any time by updating this page. Referrals made before a change are honoured under the rules that applied when the referred order was placed.

11. Privacy

When someone enters your number, we never tell them whose number it is or whether it belongs to a customer — only whether it can be used. We never tell you who your friends are; you only see your progress. See our Privacy Policy for how referral data is used.

Reviews

Only customers who have received a product can review it. We check reviews before publishing them and do not publish reviews that are offensive, unlawful, off-topic or contain personal data. We never write, buy or edit reviews to change their meaning, and we publish negative reviews as well as positive ones.

Using the website

You must not misuse the website — for example by attempting to access other people’s data or accounts, interfering with security features, scraping, or introducing malicious code. We may suspend access where we reasonably believe the site is being misused.

All content on the site, including the MERSY name, logo and product designs, belongs to us or our licensors.

Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not exclude or limit liability where it would be unlawful to do so, including under the UAE consumer protection law.

Subject to that, our total liability for any order is limited to the amount you paid for it.

Changes, governing law and complaints

We may update these terms from time to time; the version in force when you place an order applies to that order.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of [EMIRATE]. Disputes are subject to the courts of [EMIRATE], without affecting any right you have to bring a complaint to the consumer protection authorities.

If you have a complaint, contact us first at [support@yourdomain.ae]. We reply within 2 working days.